The bins in the the communal bin room area are emptied weekly on a Thursday. Please ensure your refuse sacks are placed in the bins provided and not the floor or left in any other common area of the development.

Persistent offenders who disregard this notice will no longer be tolerated - anyone found leaving refuse on the floor or elsewhere within the development will be charged a fixed penalty fee of £20.00.

For all other large items, please contact Glasgow City Council to arrange for uplift.   Please note that this service is free of charge, but you will be required to place the items at the kerbside outside the bin store on Hydepark Street on the day they specify and not left in the bin store.

Thank you for your Co-operation

Signed on behalf of MXM Property Solutions Ltd, Property Managers for River Heights.

  Bin Room and Domestic Refuse Notice - Feb. 2009

Charles White have passed details of proprietors accounts to Alex M Adamson debt collectors. Some of you may have received letters from them. This is surprising considering Charles White have been correcting inacurate invoice statements as recently as last week.

It is important you do not ignore any such letter - instead contact Adamson's and explain the amount outstanding is in dispute.

The spreading of bad debts and supposed debts of the developer are currently in dispute with Charles White. You may be interested to know that another development's proprietors are also in dispute with Charles White over spreading of debts and have also sufferred alleged poor service and innacurate billing.

Please note that this article does not constitute any legal advice.

UPDATE 24/04/2009: RHRA are still awaiting confirmation of the removal of a further spurious charge for repair work from final invoices as promised by Lynsay Hunter in her most recent letter. Proprietor balances remain incorrect and technically in dispute, so late-payment penalty fees are not justified. Ask CW's billing department to remove such fees or contact Lynsay direct on 0131 446 6978 to discuss.

UPDATE 04/04/2009: Charles White Ltd. have acknowledged that over-billing of all proprietors has occurred. The RHRA are still in correspondence with Lynsay Hunter of CW on innacurate over-billing.  RHRA feel it is totally inappropriate for CW to issue reminder letters with penalty fees (for the over-billed amount) whilst discussion is ongoing. We specifically asked CW not to do this whilst billing was sorted out and they have ignored this request.

If you have recently made payment to CW, please contact Lynsay Hunter directly to arrange a refund of your overpayment. If not, you may  wish to request details of the over-billing and a revised statement before making payment.

Proprietors will be aware of recent bills for common area maintenance and services, etc. It is unfortunate timing that the outgoing Factor billed at the same time the new building managers, MXM, wrote to all proprietors with details of payment arrangements and requesting payment for their first four months.

The RHRA members were concerned with the amounts, and inclusion of several items billed by Charles White Ltd and have written to them for further clarification. Updates will appear on the website to registered users, see below.

Please note that billing arrangements with the new building manager is completely seperate from the prior relationship with Charles White Ltd. (CW). Any disputes with CW must be resolved directly with them. Do not withold payments to MXM if you are in dispute with CW.

if you have not already done so, please make prompt payment to MXM's collection company and return your Standing Order mandates. Note that MXM have billed based on estimated annual expenditure and their figures include buildings insurance, which was seperately billed by CW. Over time average costs shall hopefully be similar for a superior service and cleaner, more secure building.

Correspondence Archive (login required to access content)

The RHRA AGM will take place in the City Chambers at 7pm on 23/06/2009. Entrance is via the side gatehouse where you will be required to sign-in and will be directed to the meeting room.

Update on River Heights Factor: MXM Property Solutions have been appointed to take on the management of the building from midday Monday 8th December, replacing the incumbant manager Charles White Ltd.

For your information, below is their detailed proposal covering all aspects of the service with a breakdown of costs. MXM collect payments monthly by Standing Order and will write to proprietors shortly with full details. For the continuity of services and the upkeep of the building, it is important MXM receive prompt payment. Any dispute with Charles White Ltd must be pursued with them, and not MXM.

The RHRA Committee will provide further details of the switchover in the next few days.

MXM Proposal (login required to download)